Privacy policy

Rose de Mai is obliged to protect the privacy of buyers and users of the website and guarantees that the data left here by the buyer or website user will be used, stored and processed in compliance with the intention for which they were collected and within the limits of the valid regulations.

Rose de Mai will take reasonable technical and organizational measures of precaution so as to prevent the loss, abuse or alteration of the personal data of buyers.

The data you have entrusted us with will not be delivered to unauthorized third persons and they will be treated in compliance with the valid General Data Protection Regulation (GDPR). Authorized employees of Rose de Mai are exclusively the persons authorized to have insight into the collected data, and the persons in charge of processing with whom the relation is regulated according to the General Data Protection Regulation. All employees at Rose de Mai are aware of the importance of keeping the data confidential and have the liability for observance of this Privacy Policy.

This Privacy Policy shall inform you on the type of personal data that are processed, on legal basis and purpose of the processing of personal data, rights of the personal data holder, on the persons in charge of handling and processing of personal data, time period during which Your data are kept and amendments to this Privacy Policy.

In the continuation we shall inform You on the manner we process Your personal data.

DATA ON THE ENTITY HANDLING THE DATA

Responsibility for personal data processing in the capacity of the entity in charge of handling the data is borne by:

Name: Ana Sekulic PR Trgovina na malo posredstvom poste i interneta Beograd

Seat: 17, Banjska 11000 Belgrade

ID number: 65773929

Tax ID number: 111966650

E-mail: info@rosedemaibags.com

 

Rose de Mai is not a part of the VAT system.

 

LEGAL BASIS AND PURPOSE OF PROCESSING

According to the General Data Protection Regulation (GDPR) personal data are all data referring to a natural person whose identity is designated or may be designated; natural person whose identity may be designated is the person who may be identified directly or indirectly, especially using identifiers, such as name, ID number, data on location, network identifier or via one or several factors belonging to physical, physiological, genetic, mental, economic, cultural or social identity of this natural person.

The legal basis for processing of Your personal data may be:

  • Consent given by visitors of Rose de Mai website, which allows the collection for clearly stated purpose. The consent may be withdrawn at any point by sending an e-mail of the corresponding content to info@rosedemaibags.com or by sending a letter to the stated address.

  • Conclusion and execution of an agreement

  • Legitimate interest of Rose de Mai – for marketing and analytical purposes. Our legitimate interest is based on Your wishes so that we could adjust better our offer and eventually offer products and services which suit Your needs and wishes better.

  • Legal obligation.

The legal basis is designated in compliance with provisions of General Data Protection Regulation (GDPR).

Delivery of products ordered at online store

Personal data of contact person for delivery, i.e. name and surname, address of the delivery and phone number which we obtained from You by the confirmation of the order, are shared with our logistic partners (Post express, Post export or Fedex) in order to prepare products from Your order and deliver them to the address according to your request. Business partners are authorized to use these data and contact You exclusively for the purpose of the delivery of individual parcels.

Sending inquires or requestes

Questions or requests may be asked via email info@rosedemaibags.com .

The stated email address is not personal, but the business e-address of Mona Fashion d.o.o Belgrade, which means that it is not related to a specific person but the data submitted in this manner may be processed by various persons, all with the aim of fast and efficient solving of the user’s question.

4. Payment at online store

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.The data from Your credit and debit cards, which you enter in order to make the payment at our online store are not accepted and processed at our systems. The processing occurs at the systems and technical and under legal responsibility of our partner for online payments (Banca Intesa), and we just get the information on the transaction status.

Rose de Mai never gets in touch with comprehensive data on Your payment card. The form for entrance of payment data is secured by SSL transport code of the greatest reliability. Security of the data in purchase is guaranteed by our partners for online payment by having the complete payment process taking place at the pages of Banca Intesa. Not for a moment the data on payment card are available to our system.

The refund is done exclusively via panels of Banca Intesa.

DATA COLLECTED THROUGH YOUR INTERACTION WITH Rose de Mai

Various technologies may be used at our webpage in order to improve it, make it simpler, more user-friendly, more efficient and safer. Such technologies may lead to automatic collection of personal data by us or third parties on our behalf. Examples of such technologies involve cookies, flash cookies and web analysis.

All data we collect via “online” sale, including the data on products which are requested and bought by our customers, pages they visit will be carefully analyzed and processed and they will be used for the improvement of our offer and appearance of our page, all with the aim of enabling simpler, safer, faster and more comfortable purchase.

 

1. ​​​​​​​Click-stream data

When you visit our web page, the data are sent from Your browser to our server. These data enable us to optimize our services and improve Your experience at our webpages and applications. The data are automatically collected and stored by us or a third party to our benefit.

We may collect information on Your computer for the purpose of system administration as well as for reporting of collective information for the purposes of internal marketing analyses. These are the data on actions and samples of browsing of our users and they may include the following:

  • IP address of the visitor

  • Date and time of the visit

  • URL recommendations (web location from which the visitor was sent)

  • Visited pages and “journey” of the user at our webpage

  • Information on used browser (type, version, operating system, etc.).

2. Cookies

Cookie is a text file set by the webserver to your hard disk. Cookies cannot be used to initiate the program or delivery of malicious software to Your computer.

We use cookies so that this web page would operate regularly and that we would be in the condition to improve pages with the aim of the improvement of Your user experience, personalization of the content and ads, provision of specific technical characteristics to you and thus providing you with positive user experience.

Read our Cookie Policy in order to learn more about our cookie use.

3. ​​​​​​​Re-targeting technologies

Our webpage uses re-targeting technologies. It enables us directly and personally to show advertisements to users who have already shown interest for our products.

Re-targeting technologies analyze Your cookies and present ads on the basis of Your previous surfing experience. For further information on cookies, you may read our cookie policy.

HOW YOU CAN EXERCISE YOUR RIGHTS, CONTACT FOR THE PURPOSES OF REMARK PRESENTATION, COMPLAINT SOLVING

In order to send Your complaint or remark or if you want to solve some misunderstanding, unclarity or doubt with regards to Your personal data processed by Rose de Mai please do that using the following contacts:

Ana Sekulic PR trgovina na malo posredstvom poste i interneta Beograd

17, Banjska Street, Belgrade

Republic of Serbia

E-mail: info@rosedemaibags.com

In order to protect you as the personal data owner, it will be needed in the corresponding manner that you identify yourself as the applicant, which will be a sufficient guarantee for Rose de Mai to provide personal data to their owner.

THIRD PARTIES WHO HAVE INSIGHTS INTO YOUR DATA

Rose de Mai uses processors for the collection and processing of Your personal data. All data processors engaged by Rose de Mai process only Your personal data in accordance with Rose de Mai instructions and are legally bound to adhere to strict safety procedures in handling personal data.

Within legally allowed frameworks and depending on the purpose of processing, Your data may be shared with the following categories of data processors:

-Delivery services, freight-forwarders, post services

-IT partners within software support and maintenance

-Software service providers in “cloud”;

-Payment and bank service providers

- Rose de Mai employees

-Advertising agency, marketing and PR agencies

- Bodies for fraud revelation and prevention

 

 

TIME PERIOD IN WHICH YOUR PERSONAL DATA ARE KEPT

The data you submit are kept for as long as it is needed to fulfill certain purpose for which you submitted the data or to comply with legal provisions.

All collected data with regards to the registered user account are kept until the moment of its deactivation. After you deactivate your registration (sign out your profile at webpage, sing out of the newsletter, etc.), Rose de Mai will in the following six months after deregistration keep Your personal data in order to solve at this time period potential claims from the previous period.

All collected data with regards to the purchase of goods at online store are processed until the purpose of processing is accomplished, i.e. until the moment of successfully performed purchase, including the time of the submission of potential remarks, claims, return or requests referring to the purchase of the product.

Collected data with regards to the submission of inquiries or requests are kept for the period needed to please Your request or inquiry.

If you gave us your explicit consent for the use of personal data for promotional purposes, we will use your data for such purpose as long as you withdraw your consent. You may withdraw your consent which you gave at any moment so that the withdrawal is effective in future.

If it is required by applicable regulations, Rose de Mai may keep your data for even longer period, pursuant to the prescribed deadline for data keeping.

Upon the expiration of the period of keeping, personal data are deleted permanently or made anonymous so that they can no longer be connected with certain individuals.

MINORS

Minors below 16 years of age must not use Rose de Mai web page. Rose de Mai does not collect or retain information from any person below the age of 16 so therefore none part of these Internet pages is designed in the manner to attract anyone younger than 16. If parents, a cousin or legal representative of such person reveals that their child sent personal data without their consent, you may contact us via our address or via e-mail on info@rosedemaibags.com.

AMENDMENTS TO THE PRIVACY POLICY

The statement hereby on the data protection may be altered occasionally in order to be harmonized with the actual state and legal regulations.

All amendments we may make in the privacy policy in future will be published at this page.

 

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