Terms and conditions
TERMS AND CONDITIONS
DATA ON THE ENTITY HANDLING THE DATA
Responsibility for personal data processing in the capacity of the entity in charge of handling the data is borne by:
Name: Ana Sekulic PR Trgovina na malo posredstvom poste i interneta Beograd
Seat: 17, Banjska 11000 Belgrade
Tax ID number: 111966650
ID number: 65773929
Phone number: +38162777110
LEGAL BASIS AND PURPOSE OF PROCESSING
According to the General Data Protection Regulation (GDPR) personal data are all data referring to a natural person whose identity is designated or may be designated; natural person whose identity may be designated is the person who may be identified directly or indirectly, especially using identifiers, such as name, ID number, data on location, network identifier or via one or several factors belonging to physical, physiological, genetic, mental, economic, cultural or social identity of this natural person.
The legal basis for processing of Your personal data may be:
Consent given by visitors of Rose de Mai website, which allows the collection for clearly stated purpose. The consent may be withdrawn at any point by sending an e-mail of the corresponding content to firstname.lastname@example.org or by sending a letter to the stated address.
Conclusion and execution of an agreement
Legitimate interest of Rose de Mai – for marketing and analytical purposes. Our legitimate interest is based on Your wishes so that we could adjust better our offer and eventually offer products and services which suit Your needs and wishes better.
The legal basis is designated in compliance with provisions of General Data Protection Regulation (GDPR).
Delivery of products ordered at online store
Personal data of contact person for delivery, i.e. name and surname, address of the delivery and phone number which we obtained from You by the confirmation of the order, are shared with our logistic partners (Post express, Post export or Fedex) in order to prepare products from Your order and deliver them to the address according to your request. Business partners are authorized to use these data and contact You exclusively for the purpose of the delivery of individual parcels.
Sending inquires or requests
Questions or requests may be asked via email email@example.com .
4. Payment at online store
The data from Your credit and debit cards, which you enter in order to make the payment at our online store are not accepted and processed at our systems. The processing occurs at the systems and technical and under legal responsibility of our partner for online payments (Banca Intesa), and we just get the information on the transaction status.
Rose de Mai never gets in touch with comprehensive data on Your payment card.
The form for entrance of payment data is secured by SSL transport code of the greatest reliability.
Security of the data in purchase is guaranteed by our partners for online payment by having the complete payment process taking place at the pages of Banca Intesa. Not for a moment the data on payment card are available to our system.
In the event of returning the goods within 14 days from the day of purchase and for whatever reason, Rose de Mai is obliged to refund the payment exclusively through VISA, EC/MC, Maestro, Amex and Dina card. The refund is done exclusively via panels of Banca Intesa.
All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
DATA COLLECTED THROUGH YOUR INTERACTION WITH Rose de Mai
Various technologies may be used at our webpage in order to improve it, make it simpler, more user-friendly, more efficient and safer. Such technologies may lead to automatic collection of personal data by us or third parties on our behalf. Examples of such technologies involve cookies, flash cookies and web analysis.
All data we collect via “online” sale, including the data on products which are requested and bought by our customers, pages they visit will be carefully analyzed and processed and they will be used for the improvement of our offer and appearance of our page, all with the aim of enabling simpler, safer, faster and more comfortable purchase.
1. Click-stream data
When you visit our web page, the data are sent from Your browser to our server. These data enable us to optimize our services and improve Your experience at our webpages and applications. The data are automatically collected and stored by us or a third party to our benefit.
We may collect information on Your computer for the purpose of system administration as well as for reporting of collective information for the purposes of internal marketing analyses. These are the data on actions and samples of browsing of our users and they may include the following:
IP address of the visitor
Date and time of the visit
URL recommendations (web location from which the visitor was sent)
Visited pages and “journey” of the user at our webpage
Information on used browser (type, version, operating system, etc.).
Cookie is a text file set by the webserver to your hard disk. Cookies cannot be used to initiate the program or delivery of malicious software to Your computer.
3. Re-targeting technologies
Our webpage uses re-targeting technologies. It enables us directly and personally to show advertisements to users who have already shown interest for our products.
HOW YOU CAN EXERCISE YOUR RIGHTS, CONTACT FOR THE PURPOSES OF REMARK PRESENTATION, COMPLAINT SOLVING
In order to send Your complaint or remark or if you want to solve some misunderstanding, unclarity or doubt with regards to Your personal data processed by Rose de Mai please do that using the following contacts:
Ana Sekulic PR trgovina na malo posredstvom poste i interneta Beograd
17, Banjska Street, Belgrade
Republic of Serbia
In order to protect you as the personal data owner, it will be needed in the corresponding manner that you identify yourself as the applicant, which will be a sufficient guarantee for Rose de Mai to provide personal data to their owner.
THIRD PARTIES WHO HAVE INSIGHTS INTO YOUR DATA
Rose de Mai uses processors for the collection and processing of Your personal data. All data processors engaged by Rose de Mai process only Your personal data in accordance with Rose de Mai instructions and are legally bound to adhere to strict safety procedures in handling personal data.
Within legally allowed frameworks and depending on the purpose of processing, Your data may be shared with the following categories of data processors:
-Delivery services, freight-forwarders, post services
-IT partners within software support and maintenance
-Software service providers in “cloud”;
-Payment and bank service providers
- Rose de Mai employees
-Advertising agency, marketing and PR agencies
- Bodies for fraud revelation and prevention
TIME PERIOD IN WHICH YOUR PERSONAL DATA ARE KEPT
The data you submit are kept for as long as it is needed to fulfill certain purpose for which you submitted the data or to comply with legal provisions.
All collected data with regards to the registered user account are kept until the moment of its deactivation. After you deactivate your registration (sign out your profile at webpage, sing out of the newsletter, etc.), Rose de Mai will in the following six months after deregistration keep Your personal data in order to solve at this time period potential claims from the previous period.
All collected data with regards to the purchase of goods at online store are processed until the purpose of processing is accomplished, i.e. until the moment of successfully performed purchase, including the time of the submission of potential remarks, claims, return or requests referring to the purchase of the product.
Collected data with regards to the submission of inquiries or requests are kept for the period needed to please Your request or inquiry.
If you gave us your explicit consent for the use of personal data for promotional purposes, we will use your data for such purpose as long as you withdraw your consent. You may withdraw your consent which you gave at any moment so that the withdrawal is effective in future.
If it is required by applicable regulations, Rose de Mai may keep your data for even longer period, pursuant to the prescribed deadline for data keeping.
Upon the expiration of the period of keeping, personal data are deleted permanently or made anonymous so that they can no longer be connected with certain individuals.
Minors below 16 years of age must not use Rose de Mai web page. Rose de Mai does not collect or retain information from any person below the age of 16 so therefore none part of these Internet pages is designed in the manner to attract anyone younger than 16. If parents, a cousin or legal representative of such person reveals that their child sent personal data without their consent, you may contact us via our address or via e-mail on firstname.lastname@example.org.
The statement hereby on the data protection may be altered occasionally in order to be harmonized with the actual state and legal regulations.
Rose de Mai is obliged to protect the privacy of buyers and users of the website and guarantees that the data left here by the buyer or website user will be used, stored and processed in compliance with the intention for which they were collected and within the limits of the valid regulations.
Rose de Mai will take reasonable technical and organizational measures of precaution so as to prevent the loss, abuse or alteration of the personal data of buyers.
Shipping and returns
Lokalne pošiljke na teritoriji Srbije
Rose de Mai sarađuje sa Post Express kurirskom službom. Vreme slanja od trenutka kada je narudžbina izrađena je između jednog i dva dana. Rok izrade je 14 dana. Troškove dostave snosi mušterija, ukoliko nije istaknuto ili dogovoreno drugačije. Rose de Mai nije u PDV sistemu.
Sva plaćanja biće izvršena u lokalnoj valuti Republike Srbije – dinar (RSD).Za
informativni prikaz cena u drugim valutama koristi se srednji kurs Narodne Banke Srbije. Iznos za koji će biti zadužena Vaša platna kartica biće izražen u Vašoj lokalnoj valuti kroz konverziju u istu po kursu koji koriste kartičarske organizacije, a koji nama u trenutku transakcije ne može biti poznat. Kao rezultat ove konverzije postoji mogućnost neznatne razlike od originalne cene navedene na našem sajtu.
U slučaju vraćanja robe i povraćaja sredstava kupcu koji je prethodno platio nekom od platnih kartica, delimično ili u celosti, a bez obzira na razlog vraćanja, Rose de Mai je u obavezi da povraćaj vrši isključivo preko VISA, EC/MC, Maestro, Amex i Dina metoda plaćanja, što znači da će banka na zahtev prodavca obaviti povraćaj sredstava na račun korisnika kartice.
We ship worldwide.
Expected delivery time is between 7-14 business days. For UK deliveries we have partnered with DHL and Fedex. VAT 20% will be charged by the UK government and Rose de Mai is not responsible for it. Expected customs duty for you to pay before clearing the parcel is normally 2%. This may vary and Rose de Mai is not responsible for the percentage of import duties. Import duties may vary and are exclusively depended on the customs regulations of UK.
Expected delivery time is between 7-14 business days. For USA deliveries we have partnered with DHL and Fedex. Expected customs duty for you to pay before clearing the parcel are 8%-14%. This may vary and Rose de Mai is not responsible for the percentage of import duties. Import duties may vary from state to state and are exclusively depended on the customs regulations of USA.
EU (EU and non-EU countries)
If you are ordering from Europe, VAT tax will not be included in the prices you see at the checkout. Depending on the country you are ordering from, additional cost for VAT will range 17%-27% of the total price. If you are ordering from Switzerland, VAT will be around 8%. Any kind of payment on the side of the recipient, related to import of Fedex parcels, depend exclusively on the customs and other regulations of the country where the package is exported. After placing your order you will get a tracking number and will be able to track your parcel. Expected delivery time is up to 7-14 working days.
If you are placing an order from Australia, you can expect additional import cost to be 10% (VAT), there are no custom duties on orders bellow AUD1000.
Tracking Your Order
Once your order has been confirmed, you will receive a shipment notification. This will include your order tracking ID.
You can track your order via the link provided in the email. If you cannot find your tracking code, please contact our customer service team email@example.com
If you wish to order from a country we haven't specified in this section or you have additional questions or concerns regarding your shipment, VAT and import duties, please do not hesitate to contact us at firstname.lastname@example.org We will do our best to assist you regarding specific additional costs that may occur. Transparency when it comes to any kind of costs that may arise on your side is one of our priorities.
International Duties/Taxes Information
Duties, customs tariffs, and VAT are set by the local government and determined based on a combination of the country of origin/manufacturing of the goods purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes may vary based on the product ordered and the specific rates set by the local government and Rose de Mai is not responsible for any fees that may arise as a result of customs and tax regulations in the country of destination. Please check the customs and tax regulations in the country where you receive the shipment before ordering.
In international postal traffic, there are expected transfer times for parcels. Expected transfer times do not include the day of the reception of the parcel, non-working days of the reception and delivering operators, time of detaining the item at customs, non-working holidays of the reception and delivering operators. Super+ego shop is not responsible for any delays after the parcel has been given to the chosen delivery service.
Return & Refund Policy
Not happy with our product? No problem!
In the unlikely event that the goods supplied are not what you expected or you simply chose the wrong color, we are happy to return or exchange unworn, unaltered items within 14 calendar days of receipt. In order to return an item please contact email@example.com. Someone from our team will respond to you within 48 hours. Rose de Mai is obliged to refund the payment exclusively through VISA, EC/MC, Maestro, Amex and Dina card. The refund is done exclusively via panels of Banca Intesa.
Customers must ensure that all items returned are in the condition in which they were received with their original packaging and tags intact. Please use a secure, insured and tracked delivery service (such as Fedex), as Rose de Mai cannot accept liability for any items not received. Please note that all return postage costs are the responsibility of the customer. We will be able to issue your refund within 14 days of us receiving your cancellation notice. For international returns please mark clearly on your return invoice "Returned goods - No commercial value". Without this any taxes incurred will be your responsibility to pay to your shipper.
A signature and proof of identity are required on delivery of all orders, at which point the customer will then be responsible for the goods. Any person who accepts the goods on your behalf constitutes evidence of delivery fulfillment and therefore responsibility is transferred from that moment.
If you do not receive your order, and it is returned directly to Rose de Mai, you will be contacted to organize re-shipment. The additional shipping cost to resend the order, will not be covered by Rose de Mai and will require payment. If you do not wish to organize re-delivery of the order, the initial shipping fee (or what was originally free shipping) will not be refunded plus an additional return post charge reflecting our standard shipping charge will also be deducted from your refund.
All orders are subject to quality control checks and review, prior to shipment by our packing team. If your order is damaged, or if there is an item missing from your order, please contact our customer service team immediately, quoting your order number.
If the package appears damaged or opened upon receiving your order, do not accept or open the package. *If you do accept the package, notify Rose de Mai customer care team immediately. The packaging must be kept for further verification and may be requested to resolve any disputes (photographic evidence can be supplied). * If you do not accept the package, and the order is returned directly to Rose de Mai, you will be contacted to organize re-shipment, pending confirmation, the order has been quality checked.